​OAVLABS LLC wants you to be satisfied with your purchase. Because our products are precision components often used in specialized applications, returns are evaluated on a case-by-case basis to ensure fair handling for both parties.

Scope of This Policy

This Return Policy applies only to direct purchases made through oavlabs.com. Products purchased through authorized distributors, resellers, or third-party platforms are subject to that seller's return terms — please contact them directly for assistance.

How to Request a Return

To start a return, contact us at sales@oavlabs.com or +1 (609) 858-0363 with the following:

• Order number

• Item(s) you wish to return

• Reason for the return

• Photos, if the item is damaged or defective

Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with shipping instructions. Returns sent without an RMA number cannot be processed.

Eligibility

Each request is reviewed individually. When evaluating returns, we consider factors such as:

• Condition of the item (unused, undamaged, in original packaging)

• Reason for the return

• Time elapsed since delivery

• Whether the item was custom-made, modified, or made-to-order

We reserve the right to approve, partially approve, or decline any return request at our discretion.

Items That Are Generally Not Returnable

• Custom, modified, or made-to-order products

• Items showing signs of use, installation, or damage caused after delivery

• Products returned without an RMA number

• Items returned in damaged or non-original packaging

Defective or Damaged Items

If your item arrives damaged or is defective, contact us within a reasonable time of delivery so we can make it right. Depending on the situation, we may offer a repair, replacement, or refund.

Refunds

Once we receive and inspect a returned item, we'll notify you of the outcome. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your financial institution.

• Original shipping charges are non-refundable unless the return is due to our error or a defective product.

• Return shipping costs are the customer's responsibility unless otherwise agreed.

• We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

Exchanges

If you'd like to exchange an item, please contact us to discuss options. Exchanges are handled the same way as returns and require an RMA number.

Questions 

For any questions about this policy or a specific order, contact us at:

OAVLABS LLC 202 Carnegie Center, Princeton, NJ, USA sales@oavlabs.com | +1 (609) 858-0363

This policy was last updated on April 28, 2026. We reserve the right to update it at any time. The policy in effect at the time of your purchase applies to your order.